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These terms set out the rules that apply when you access kratonber, place transactions through your account wallet, or use any service available where local law and eligible regions permit. Read through each section so you know exactly where you stand before you start.
By creating an account or logging in, you confirm that you have read and agree to these terms in full. Access to kratonber and its services depends on local law and is available only in eligible regions. We reserve the right to update these terms when regulatory requirements or platform operations change; the version published on this page is always the current one. Your account wallet — including balances held against ShopeePay or Bank Transfer payment methods — is subject to the transaction conditions described in the relevant account section. We do not impose hidden charges on standard withdrawals initiated through supported payment rails, but processing conditions may vary depending on the payment method you select. Any funds recorded in your account are tied to the registered identity; account sharing or transfer to another person is not permitted under these terms. If you are unsure whether access is lawful in your region, do not register. We encourage you to check the terms that apply to DANA, OVO, GoPay and ShopeePay separately through those providers, as each has its own usage policy that sits outside our control. Questions about these terms can be directed to our support team using the contact paths described later on this page.
Transactions via ShopeePay are processed under the conditions shown at the time of the transaction. Amounts credited or debited are visible in your account wallet history immediately after confirmation.
Bank Transfer transactions follow standard inter-bank processing timelines. The amount and reference are shown in your account before submission; verify these details before confirming.
DANA and OVO payment flows are subject to each provider's own terms alongside these. We display the applicable method and amount in your wallet view before you proceed.
GoPay transactions are available where the provider supports the connected account type. The current available state is shown in your account dashboard after login.
Not every part of your experience falls under the same set of rules. Understanding the scope prevents confusion when something does not behave the way you expected. The four areas below draw the line clearly between what we are responsible for and what sits outside our direct policy.
Login credentials, session limits, account suspension and reactivation are all governed directly by these terms. You are responsible for keeping your access details secure and for any activity carried out under your registered account.
Deposits and withdrawals processed through your account wallet — whether via ShopeePay, Bank Transfer or other supported methods — fall within this policy. The amount, method and status at the point of submission are what these terms apply to.
Game content supplied by studios such as PG Soft, CQ9 and Microgaming is covered under their respective content licences. We host that content and apply our terms to how you access it, but the game rules and mechanics remain the studio's responsibility.
Payment providers including DANA, OVO, GoPay and ShopeePay operate under their own separate terms. Links or redirects to those services leave the scope of this policy; review each provider's terms independently.
These terms are not one-sided. You have clear, actionable options for reviewing your account data, correcting details and getting answers when something is unclear. Your account dashboard shows transaction history, session records and the current state of any active controls — check those first before contacting support. If a record looks wrong, the correction path starts in your account settings; some fields can be updated directly, while identity-linked details require a verification step that support will walk you through. For questions about how your data is used or retained, raise a request through the support channel listed on this page. We aim to acknowledge policy-related queries within a reasonable timeframe. You are not required to escalate to a formal complaint before asking a straightforward question — use the direct support route first.
Transaction history and session data are visible in your account dashboard after login. Filter by date or payment method to locate a specific entry without contacting support.
Non-identity fields such as contact preferences can be updated in account settings. For identity-linked corrections, open a support request and follow the verification steps shown there.
If a clause in these terms is unclear or appears to conflict with a transaction you made, contact support directly. Describe the specific section or transaction so the team can respond with the right context.
For suspension, access issues or wallet discrepancies, the support team can act on your account once identity is confirmed. Use the contact paths in the support section of this page.
If you have a question about a specific clause, a transaction record or your account status, the support team is the right first step. Choose the channel that suits the urgency of your query — live chat works well for quick clarifications, while email gives you a written record for policy-related requests.
Open the chat window from any page inside your account. Describe the clause or transaction in question and the team will respond with the relevant policy context.
Send policy questions, correction requests or formal queries to our support email. You will receive a written response that you can keep for your records — useful for any dispute follow-up.
The Help Centre inside your account covers common terms questions with step-by-step explanations. Check there first — many clause clarifications are answered without needing to open a support ticket.
We handle account data and transaction records with the aim of keeping your information accurate, accessible and protected from unauthorised access. Session data, wallet history and identity records are stored in line with the retention periods described in the full policy document linked in your account. Account security relies on the access credentials you set — use a strong password and do not share login details. Cookies are used to maintain your session and to remember preferences you set; you can manage cookie settings through your browser at any time. When these terms change, the updated version appears on this page with the revision noted in the policy header. Continued use of your account after an update means you accept the revised terms.
Account records and transaction data are retained for the period required by applicable rules and operational need. The current retention period is stated in the full policy document accessible from your account dashboard.
We use session cookies to keep you logged in and preference cookies to remember display settings. No tracking cookies are placed without your consent; manage this through your browser's cookie settings at any time.
Your account security depends on the credentials you set and protect. Do not share your login details. If you suspect unauthorised access, contact support immediately and follow the account-lock steps shown in your settings.
When we update these terms, the revised version is published here. The date of the last revision appears at the top of the policy. Continuing to use your account after publication constitutes acceptance of the updated terms.
These are the questions we get asked most often about how these terms work in practice. Each answer is specific to the policy as it applies to your kratonber account — not a general explanation of online platform rules.
The current version is always published on this page. When terms are updated, the revision date appears at the top of the policy. Your account dashboard also contains a direct link to the latest version so you can check it any time after login.
Yes. All transactions processed through your account wallet — including ShopeePay and Bank Transfer — are subject to these terms at the point of submission. The amount, method and status shown before you confirm a transaction are the figures these terms apply to.
Open your account dashboard and locate the transaction in your wallet history. If the record appears incorrect, raise a support request using the live chat or email channel. Provide the transaction reference and the support team will review it against the policy.
No. These terms do not permit account sharing or transfer of account access to another person. All activity under your registered credentials is your responsibility. If you believe someone else has accessed your account, contact support immediately to secure it.
Contact preferences and some display settings can be updated directly in account settings. Identity-linked details require a verification step — open a support request, describe the correction needed, and the team will guide you through the required steps shown in the process.
These terms govern how you access game content on kratonber. The game rules and mechanics for titles from studios such as PG Soft, CQ9 and Microgaming remain the studio's responsibility. We apply our terms to your account session, not to the internal rules of each game title.