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At kratonber, your account data belongs to you — and this policy explains exactly what we collect, why we keep it, and how you can review or correct it at any time. Access and eligibility depend on local law and apply only where permitted in your region.
This policy applies to every account interaction on kratonber — from the moment you register through to wallet activity, session history, and support correspondence. We collect only what is needed to run your account, process transactions through methods such as ShopeePay and Bank Transfer, and respond to your support requests. We do not sell, rent, or pass your personal data to unrelated third parties. Data related to payment routing — including confirmation records for ShopeePay transfers and Bank Transfer instructions — is retained only for the period required to resolve disputes and meet our operational obligations. Where a third-party service provider processes data on our behalf (for example, payment gateway partners), they operate under data-handling terms consistent with this policy. You can request a summary of the data we hold at any time through the account settings page or by contacting our support channel. Any updates to this policy will be noted on this page; continued use of your account after a change is posted constitutes acknowledgment of the updated terms. Availability of this policy and the rights described within it depends on local law and the eligible region in which you access the platform.
Understanding what falls inside and outside this policy helps you make informed choices about your account. The four areas below clarify the boundaries so there is no ambiguity about what we are responsible for and what sits outside our control.
This policy covers all data generated when you log in, navigate the lobby, adjust session controls, or update your account profile. Login records and session durations are stored at the account level and accessible through your dashboard.
Payment records for ShopeePay and Bank Transfer activity — including confirmation timestamps and wallet references — fall within this policy. We retain these records to support dispute resolution and comply with operational requirements.
Content you view in the lobby — game titles, sports markets, odds displays — does not generate personal data under this policy unless you interact with it through a logged-in account session. Browsing without an active session is not linked to a profile.
Links or embedded services from outside kratonber — such as external payment gateway pages or operating-system prompts — are governed by their own privacy terms, not this policy. We are not responsible for data practices on those external destinations.
Your rights under this policy are designed to be usable, not just readable. Reviewing your stored data starts in the account dashboard — after login, the profile section shows the personal details we hold, including your registered contact method and linked wallet references. If anything is incorrect, you can submit a correction request directly through the support channel; our team will confirm the update or explain why a field cannot be changed without identity verification. Questions about how long your data is retained, or why a specific record exists, can be raised through the same support path. We aim to respond to data queries within a reasonable period, though exact timing depends on the nature of the request and the volume at that time. Data portability and deletion requests are assessed against our retention obligations — we will explain what can be actioned and what must remain on file for operational or legal reasons where local law requires it.
Log in and open the profile section of your account dashboard. The details shown there reflect what we currently hold — contact information, wallet references, and session preferences linked to your account.
If any stored detail is wrong, raise a correction request through the support channel. Fields tied to identity verification may require additional confirmation before they can be changed.
Queries about retention periods, the reason a specific record exists, or how transaction data is handled can be sent to our support team. We will respond with a factual explanation based on this policy.
For requests that go beyond a correction — such as asking what data has been shared or requesting account closure — contact support directly. We will outline what can be actioned under applicable local law for your eligible region.
If a section of this policy raises a question you cannot answer through the account dashboard, our support team is the right place to start. Each route below is staffed to handle data and privacy queries — not just account or payment issues.
Open the chat widget from any page on kratonber while logged in. Describe your query and reference the policy section in question — our team will respond with a direct answer or escalate to the appropriate review path.
For written records of your data request, email support through the contact address shown in your account settings. Email is the preferred route for formal correction requests or any query you want documented.
Many data queries can be resolved without contacting support. After login, the account dashboard shows current stored details, transaction history linked to ShopeePay or Bank Transfer activity, and session records.
We have built the data handling side of kratonber around the principle that your information should be visible to you, protected in transit, and retained only as long as needed. The four practices below describe how that works in each area of the platform.
We use cookies to keep your session active while you are logged in and to remember display preferences. Cookies do not store payment credentials. You can review cookie behaviour through your browser settings; disabling certain cookies may affect how the account dashboard loads.
Access to your account data is restricted to authenticated sessions. Password and login activity are logged at the account level. If you notice unrecognised login activity, report it through live chat or email support immediately so we can investigate and, if needed, secure the account.
We keep account and transaction records — including ShopeePay and Bank Transfer history — for the period required under our operational obligations. Once that period passes, records are removed or anonymised. The current retention period applicable to your account is available on request through support.
When this policy changes, the updated version is posted on this page with a note indicating that the content has been revised. We do not send automatic email alerts for every edit; checking this page periodically is the most reliable way to stay current.
The questions below cover the things we hear most often when members want to understand how their data is handled, what rights they have, and how to act on those rights through the account or support channel.
Registration collects the contact details and wallet references needed to create and verify your account — such as your registered email, mobile number, and the payment method you link (for example, ShopeePay or Bank Transfer details). We do not collect data beyond what your account requires.
Yes. After logging in, open the profile section of your account dashboard. It displays the personal details we currently hold. For a more complete picture — including session logs and transaction history — contact support through live chat or email and request a data summary.
We do not sell or rent your data. Where a third-party service processes data on our behalf — such as a payment gateway handling your ShopeePay or Bank Transfer transaction — they operate under terms consistent with this policy and are not permitted to use your data for their own purposes.
Raise a correction request through the support channel — live chat or email both work. If the field is tied to identity verification, we may ask for confirmation before making the change. Our team will let you know what documentation, if any, is needed.
Transaction records — including ShopeePay confirmations and Bank Transfer logs — are kept for the period our operational obligations require. After that, records are removed or anonymised. Contact support to ask about the retention period that applies specifically to your account.
Contact us immediately through live chat or email support. Report the specific activity you are concerned about. Our team will review the login and session log for your account and follow the appropriate security steps. Acting quickly gives us the best chance to investigate and protect your account.