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These are the legal terms that govern your use of kratonber, including how we handle your account data, what falls within this policy's scope, and how you can raise questions or request changes. Access to our platform depends on local law and is available only where permitted in your eligible region.
Our legal terms set out what we commit to as an operator and what we ask of you as an account holder. They are written to be read, not buried — you can reach the full policy text from any page footer without logging in first. Where Indonesian law governs a transaction or account action, that jurisdiction takes precedence and we apply it accordingly. Availability of specific features, including ShopeePay and Bank Transfer as withdrawal and deposit routes, depends on your region and on whether local regulation permits that payment type at the time of your request. We do not override local rules; we follow them. If a feature is unavailable in your region, your account dashboard will reflect that state after login rather than showing an option that cannot complete. We review these terms when regulation or product changes require it. The version date shown in the footer is always the current one — check it if you have questions about recent updates. For anything that reads as unclear or contradictory, our support team can walk you through the relevant clause.
Available as a payment route where local regulation permits. Current availability shown in your account wallet section after login.
Accepted for deposits and withdrawals in eligible regions. Confirm your bank's participation in the account payment settings page.
Supported as a local e-wallet option. Eligibility and limits are shown at the point of transaction within your account.
Listed as a supported wallet where available. Your account settings show which payment routes are active for your region.
Not everything that happens on or around kratonber falls under the same policy clause. Understanding the boundary helps you know where to direct a question.
Login, registration, session management and account suspension fall directly under this policy. If your account is restricted or closed, the process for requesting a review is covered here.
Deposits and withdrawals processed through kratonber-operated payment routes — including ShopeePay and Bank Transfer — are within scope. Third-party transfer fees charged by your bank or e-wallet provider are not.
Game titles, odds displays and lobby content produced by kratonber are covered. Content served by your browser, your device OS, or your network provider falls outside our policy.
External links, partner sites, and app stores are governed by their own terms. We do not extend this policy to services we do not operate, even where they appear alongside kratonber features.
Your account gives you direct access to most of the actions covered by this policy. To review your transaction history, open your account wallet and select the history tab — every deposit, withdrawal and session record is listed there with timestamps. To correct personal details such as your registered name or contact information, go to the account settings page and follow the fields shown. Some fields require identity verification before they can be updated; the page will prompt you through the steps. If you believe a record is incorrect or want to raise a question about how your data is handled, our support team is the right first contact. For formal policy requests — such as asking what data we hold about you or requesting a correction we cannot process through the standard account flow — submit the request through the support channel marked for policy matters. We aim to acknowledge each request and direct it to the right team without delay.
Open your account wallet and select the history tab. Every transaction and session entry is listed with a date and status you can check against your own records.
Go to account settings and follow the fields shown. Identity verification may be required for certain changes; the page will guide you through those steps.
Contact support through the live chat channel and specify that your question is about policy. The team will direct it to the right person.
For formal data requests outside the standard account flow, use the support channel marked for policy matters and include your account email in the message.
Three direct routes connect you to policy support. Choose the one that fits your question — live chat for fast clarification, email for formal requests, and the help center for self-serve policy reading.
The fastest route for policy clarification. Open the chat icon from any page — available to logged-in account holders through the account portal.
For formal written requests about your data or account records, send to the support address shown in the footer. Include your account email so we can match the request.
The help center holds the current version of all policy documents, searchable by topic. No login required to read them — access from the footer link on any page.
We store only the account data needed to operate your session and process your transactions. No data is shared with third parties for marketing purposes. Cookie settings can be adjusted through the privacy banner shown on first visit or revisited via the footer link at any time.
We retain account and transaction records for the period required by applicable regulation. Once that period ends, records are deleted according to our internal schedule. The current retention period is stated in the full policy document.
Your account is protected by login credentials you set and manage. We do not store your password in recoverable form. If you suspect unauthorized access, use the account security page to update your credentials immediately.
We use session and preference cookies to keep your account state and language settings. Analytics cookies are optional and can be declined through the cookie banner. No advertising cookies are set without your consent.
To request a change to how your data is handled, or to ask what records we hold about you, contact support through the policy channel in the help center. Include your registered account email.
These are the questions account holders ask most often about how our legal terms work in practice.
Where Indonesian law governs the transaction or account action, we apply it. Access to specific features — including certain payment routes — depends on your region and on what local regulation permits at the time. Your account dashboard reflects your current eligible options after login.
Contact support through the policy channel in the help center and include your registered account email. We will confirm what records are held and direct your request to the right team. The help center policy document also outlines the categories of data we collect.
Yes. For corrections you can make yourself, go to account settings and follow the fields shown there. For requests outside the standard account flow — such as deletion — submit through the support policy channel. We handle these in line with applicable local regulation.
Payment route availability depends on local regulation and your eligible region. If ShopeePay or Bank Transfer is not shown as an option in your account wallet, it means that route is not currently available for your account location. The dashboard reflects the actual state, not a cached one.
The full policy document is in the help center, accessible from the footer link on any page without logging in. The version date shown there is always the current one. If you need clarification on a specific clause, live chat support can help you find the relevant section.
We retain records for the period required by applicable regulation after account closure, then delete them according to our internal schedule. The specific retention period is stated in the full policy document in the help center. For questions about your specific case, contact support through the policy channel.